If you’re in financial difficulty or need help with your finances please visit Struggling Financially. Voice ID is a new security feature for Telephone Banking customers. Open the app and follow the step by step instructions. Ian Rankin reveals he partied with Fred Goodwin at RBS HQ after doomed takeover deal which led to its collapse It was the notorious deal that brought the Royal Bank of Scotland to its knees. It's really simple to use. One of our team will set up Voice ID for you. Opening times may vary on bank holidays. Lines are open 24 hours a day, 365 days a year. Royal Bank of Scotland phone number. ... when you have registered for Digital Banking, and vice versa. Confirm your identity using your customer number, PIN and password. So for example if your date of birth is 9th March 1967 then your customer number would start 090367 followed by up to 4 numbers. You can still use our online and mobile banking … Our Support Centre is full of helpful information including contact details, answers to common questions and support on banking security. Search for 'Royal Bank of Scotland Mobile Banking' in your app store - where you normally download your apps. It’s made up of over a hundred different characteristics representing your voice – in fact it’s even more unique than your fingerprint. Yes. No. Your customer number, given to you when you signed up for Digital Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank. Royal Bank of Scotland Application Helpdesk. You'll now see the details of the user, scroll down to the telephone number fields and update accordingly. These are the same details as you use to log in to Digital Banking. You must have at least £10 available in your account. You can now report cards  lost or damaged and order a new one online. Everything you need to know about your data can be found in our Privacy policy. If you need to notify us of any changes in circumstances such as a bereavement, or if you're struggling financially, please get in touch with us. Register today! Call us on: 0345 6002230. As soon as you start talking to one of our team, Voice ID will confirm who you are. All these things create your unique voiceprint. Monday to Thursday 8am-8pm, Friday 8am-6pm (except bank holidays) and Saturday 9am-4pm. Select the User ID whose telephone number you want to update. See how Royal Bank of Scotland could help your business, from business bank accounts, business lending and other everyday banking services. How can Royal Bank of Scotland help you? Our Contact Us page has all the phone numbers you need to get help. Telephone Banking and general enquiries for personal accounts. All activity conducted through Telephone Banking is safe and secure. If you aren't already registered, please follow the steps to register first. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Phone number : 03456002230. Lines are open Monday to Friday, 8am to 6pm. You can see your account balance by logging in to Digital Banking at www.rbsdigital.com (opens in a new window). Having a cold or sore throat doesn’t change the way speech is generated so we will still be able to verify you. Your voiceprint will be stored securely alongside your existing account information. When asked for your customer number, tap the option for 'What's my Customer Number?'. If your card has been lost, damaged or stolen, please let us know as soon as you can. If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away. For general enquiries about your personal banking, please call our team on: 03457 24 24 24 (Overseas + 44 131 549 8888) (Minicom 0800 404 6160). If you are having difficulties online and need help our telephony team can also register you for telephone banking although this will take longer than registering online and we won't be … It authenticates you using your voice, so you don’t have to use your password. This will give you access to your accounts and any others you're authorised to manage. Recently we’ve changed the way we display your accounts and balances in Digital Banking … Who we are. Click here to learn how you can begin experiencing the ease and convenience of Telephone Banking. While a password can be written down or guessed by fraudsters, nobody can copy your voiceprint. The free alternative or geographic telephone number to call Royal Bank of Scotland (RBS) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Minicom: 0800 917 0526. It can’t be used to gain access to any other system, and no one can use it to make a copy of your voice. Yes. If calling from outside the UK: +44 118 373 2181. Calls may be recorded. How is my voiceprint stored and is my data secure? Find out how we help with employing staff, business planning and ways to borrow for business. If you are on computer, this link will send you a text to get the app. You can also use Secure Messaging to text us if you need help. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries. Please have your customer number and PIN ready when you call so we can deal with your call quickly. To call Telephone Banking, tap the 'Help' option along the bottom of your screen and scroll down to 'Contact Us'. The app is the fastest way to check your balance and recent transactions. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. See our call charge information page. See how we can help. You can unenroll at any time by speaking to our telephone banking team – but remember, Voice ID makes banking with us easier and more secure. Telephone Banking, Digital Banking and mobile app available to customers aged 11+ with a Royal Bank of Scotland account. Registration number 202810. To use Telephone Banking you need to have a Personal account and be registered for Telephone or Digital Banking. Close. If you don't have a mobile phone or tablet device, you can visit our Support Centre to register for Telephone Banking instead. UK: 0370 600 0459 (24 hours) Us know as soon as you use to log in to Digital Banking and you must at. 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